Charges
Service Charges
Bachmann Europe Plc has a standard Service Charge for models that are either out of warranty or are supplied without good supporting evidence proving the validity of warranty. Claims for Warranty work must be made in accordance with the terms of that Warranty supported by a bona-fide receipt from the retailer to confirm the date of purchase.
In line with rising costs, service charges will be increase from the 1st November to those marked in red.
Requests for service are subject to inspection of the model by the Service Department.
Standard service charges for work outside of Warranty below:
N, OO Scales November Increase
UK £30.00 £26.00 (inc VAT) plus cost of parts
Europe £36.00 £32.00 (inc VAT) plus cost of parts
Rest of the World £42.00 £38.00 (excludes VAT) plus cost of parts
If we are unable to repair your loco there will be a £10.00 charge which includes the return postage costs.
G Scale
UK £52.00 £45.00 (inc VAT) plus cost of parts
Europe £52.00 £45.00 (inc VAT) plus cost of parts & carriage at cost
Rest of World £52.00 £45.00 (excludes VAT) plus cost of parts & carriage at cost
If we are unable to repair your loco there will be a £22.50 charge which includes the return postage costs.
Claims for Warranty work must be made in accordance with the terms of that Warranty supported by a bona-fide receipt from the retailer to confirm the date of purchase.
You can contact the Service Department by:
Phone: 01455 245575
Post: Moat Way, Barwell, Leicestershire, LE9 8EY
Email: via the website contact form for advice