Warranty Information

Consumer Guarantee

Bachmann products are guaranteed for 12 months from the date of purchase against faulty materials or workmanship. During this period product will be repaired or have parts replaced free of charge provided that:-

  • The product is returned to Bachmann Europe plc with evidence of purchase date in accordance with the claims procedure outlined below;
  • The product has not been misused or handled carelessly or used on a voltage supply other than that stamped on the product;
  • Repairs have not been attempted other than by our service staff

Claims procedure

Any claim made under this guarantee should be made directly to the manufacturer. The claim itself should be made in a letter setting out the date and place of purchase, and giving a brief explanation of the problem of which has led to the claim. This letter should then be sent, together with the product itself and proof of the purchase date (preferably a receipt) to the following address: 13 Moat Way, Barwell, Leicester, LE9 8EY.  PLEASE NOTE that it is essential that the letter of claim reaches the above address on the last day of this Guarantee at the latest. Late claims will not be considered. This Guarantee applies to all goods purchased from an authorised retailer of Bachmann Europe plc within the United Kingdom of Great Britain and Northern Ireland. This Guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage. This Guarantee is offered as an extra benefit and does not affect your statutory rights as a consumer.

Digital Chips

With the use of Digital circuitry becoming commonplace, we are finding products being forwarded for repair with Digital Chips installed. The fragile nature of these items means that they are susceptible to damage. Please note Any locomotive returned to the Service Department for attention should, if possible, have any decoder removed: if sent with decoder, service may be restricted. Bachmann Europe plc will only accept liability to the value of a standard model: this applies too to body modifications/detailing. We will not be responsible for any loss or damage to any DCC items sent into us, and they are likely to be returned to the sender with no action having been taken.